1. Who We Are and What This Policy Covers
SaaS Logic LLC (“SaaS Logic,” “we,” “us”), 1750 14th St, Orange City, FL 32763, United States, operates FacilityView360 and the SaaS Logic product family: FacilityView360 Twin, CMMS Pro, CMMS Lite, AssetView3D, SecureDutyPro, Ground Pilot GPS and ReturnLink, together with their websites, applications, mobile apps and support channels (the “Services”).
This Privacy Policy is the master privacy policy for every product. Product privacy pages are part of, and governed by, this policy and the SaaS Logic Terms of Service, including the SMS / Text Messaging Terms.
2. Information We Collect
Information you or your organization give us
- Account and contact details: name, work email, username, mobile phone number, organization, role, and sign-in preferences (for example, whether you receive sign-in codes by text or email).
- Billing details: billing contact and address, plan and invoice records. Card payments are handled by our payment processors; we do not store full card numbers.
- Support and communications: messages, emails, support requests, call details and voicemail you leave when you contact us.
- Customer Data: the records an organization keeps in the Services, such as work orders, assets, locations, documents, photos, incident reports, schedules and lost-and-found items (see Section 6).
Information collected when you use the Services
- Sign-in and security data: sign-in times, one-time code requests, IP address, browser and device information, and security events.
- Usage and log data: pages and features used, errors, and diagnostic information.
- Location data: when an organization uses location features (for example Ground Pilot GPS vehicle and equipment tracking or SecureDutyPro patrol tracking), the location of enrolled devices and vehicles.
- Text-message records: the mobile number, the date and method of your opt-in, the messages we send, delivery status, and your STOP, START and HELP replies.
3. How We Use Information
- to provide, operate, maintain and secure the Services, including signing you in and verifying your identity;
- to send sign-in codes, security alerts, account and service notices, and alerts you or your organization turn on;
- to respond to support requests and other communications;
- to bill and administer subscriptions;
- to monitor, debug and improve the Services, using aggregated or de-identified information where practical;
- to prevent fraud, abuse and security incidents, and to enforce our Terms; and
- to comply with law and respond to lawful requests.
4. Mobile Numbers and Text Messages (SMS)
We do not sell, rent or share mobile phone numbers or SMS opt-in and consent information with third parties or affiliates for their marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.
How you opt in. You give us your mobile number and consent to texts when you add the number to your FacilityView360 profile and choose text codes as your sign-in method, when you tap “Text me a sign-in code” on the FacilityView360 sign-in page, when you turn on text alerts for your number in a product, or when you ask our support team to contact you by text.
What we use it for. We use your mobile number only to send sign-in codes, account notifications and customer-care messages, and to keep a record of your consent and opt-out choices. We do not send marketing text messages under this program.
Who handles it. To deliver texts we pass the mobile number and message content to our SMS providers and messaging aggregators, which pass them to wireless carriers. They may use this information only to deliver messages and to meet their legal and carrier obligations.
Your choices. Reply STOP to any message to stop texts, START to resubscribe, or HELP for help. You can also remove your mobile number or switch to email codes in your FacilityView360 profile, or contact support@saas-logic.com. Message frequency varies. Message and data rates may apply. Full details are in the SMS Terms.
6. Customer Data We Process for Organizations
When an organization uses the Services, it decides what Customer Data is entered and who can see it. We process Customer Data on the organization’s behalf, under our agreement with it, to provide the Services. If you are a user of an organization’s account and have questions about that data, please contact that organization; we will help it respond.
8. Retention
We keep personal information for as long as your account is active and as needed to provide the Services, then for as long as reasonably necessary for backups, security, dispute resolution, legal and accounting obligations. Records of text-message consent and opt-outs are kept for as long as needed to honour your choices and to show that consent was given. Customer Data is retained and deleted as described in the organization’s agreement.
9. Security
We use administrative, technical and physical safeguards designed to protect information, including encrypted connections, tenant isolation, access controls, one-time sign-in codes and sign-in alerts. No system is completely secure, so we cannot guarantee absolute security. Please keep your credentials and mobile device secure and tell us promptly about any suspected unauthorized access.
10. Your Choices and Rights
- Access and correction: you can review and update your profile, including your mobile number and sign-in method, in your FacilityView360 account.
- Texts: reply STOP to stop texts at any time; see Section 4.
- Email: service and security emails are part of the Services; you can ask us to stop any non-essential email.
- Deletion and other requests: you may ask us to access, correct, delete or provide a copy of your personal information. Depending on where you live, you may have additional rights under applicable law, and we will not discriminate against you for using them. Contact us as shown below; we may need to verify your identity, and requests about Customer Data may be referred to your organization.
11. Children
The Services are business tools and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can delete it.
12. Changes to This Policy
We may update this policy by posting a revised version at this address with a new effective date. If a change is material, we will also notify account holders through the Services or by email. We will not use mobile numbers or SMS consent in a way that is materially different from this policy without asking for your consent.
13. Contact
- Company
- SaaS Logic LLC
- 1750 14th St, Orange City, FL 32763, United States
- support@saas-logic.com
- Phone
- (213) 423-7227