Terms of Service

1. Acceptance of Terms

These Terms of Service (the “Terms”) are entered into by and between you, the customer or authorized user (“you” or “your”), and SaaS Logic LLC (“SaaS Logic,” “we,” “us,” or “our”). If you accept these Terms for a company, agency, government entity, or other organization, you represent that you have authority to bind that organization.

These Terms include any applicable order form, subscription or checkout terms, the Privacy Policy, the SMS / Text Messaging Terms, product terms, acceptable-use rules, data-processing terms, service-level commitments, refund or cancellation terms, and other policies expressly incorporated by reference.

2. Services, Product Family and Product Terms

“Services” means FacilityView360 and every related SaaS Logic product, site, application, mobile application, API, connector, integration, module, workflow, dashboard, report, digital-twin feature, camera or video feature, GIS feature, location or fleet-tracking feature, evidence feature, messaging feature, implementation service, support service, documentation, and add-on that SaaS Logic makes available now or later.

The product family includes FacilityView360, FacilityView360 Twin, CMMS Pro, CMMS Lite, SecureDutyPro, AssetView3D, Ground Pilot GPS, ReturnLink, GIS and mapping tools, camera and Vision Edge capabilities, reporting and analytics, inspections, work orders, preventive maintenance, training, procurement, inventory, scheduling, communications, dispatch, security operations, digital twins, and related tenant or enterprise features. Individual products may have additional terms, technical requirements, or pricing shown in an order form or within the applicable service.

Product terms

Some products publish their own terms and policies, for example the CMMS Pro legal center and the SecureDutyPro Terms of Service (“Product Terms”). Product Terms are part of, and governed by, these Terms and the Privacy Policy. They add detail for a specific product. If a Product Term directly conflicts with these Terms, the Product Term controls for that product only, except that the Privacy Policy and the SMS / Text Messaging Terms in Section 8 apply to every product.

Connected views

FacilityView360 may present connected information from multiple systems. Each source system may retain authority over its own records, permissions, availability, and data. A consolidated view does not change the underlying source system’s official record.

3. Accounts, Users, and Credentials

You must provide accurate, current, and complete registration and billing information. You are responsible for maintaining the confidentiality of credentials and for all activity under your account.

Login sharing is prohibited. Credentials, seats, PINs, access codes, sign-in codes, tokens, and other authentication methods may be used only by the individual or service identity assigned to them. You may not share, transfer, publish, sell, lend, reuse, or permit another person or organization to use your login or seat. Each person who needs access must use an appropriately authorized account or seat.

You must promptly notify SaaS Logic of suspected unauthorized access, lost credentials, a lost or reassigned mobile number used for sign-in codes, a security incident, or a change in an authorized user’s status. You are responsible for managing your administrators, roles, tenant permissions, integrations, and connected devices.

4. Subscriptions, Seats, Trials, and Add-ons

Paid access, seat limits, usage limits, add-ons, implementation charges, taxes, renewal terms, and cancellation rights are governed by the applicable order form, checkout page, or subscription plan. Fees are due when stated. You authorize the applicable payment processor or invoicing process to collect amounts owed.

Trials, demonstrations, beta features, promotional access, and evaluation environments may be limited, changed, suspended, or discontinued at any time. Unless expressly stated otherwise, trial or promotional access is provided for evaluation and does not create a commitment to provide a permanent feature or service level.

Adding, removing, or changing seats, tenants, devices, cameras, storage, integrations, or other add-ons may change charges or technical limits. You are responsible for charges and activity associated with your account.

5. Limited License

Subject to these Terms and timely payment of applicable fees, SaaS Logic grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to access and use the Services for your internal business, operational, security, maintenance, infrastructure, or administrative purposes during the applicable subscription term.

No ownership interest is transferred. You may use documentation only as reasonably necessary to support authorized use. Any rights not expressly granted are reserved by SaaS Logic and its licensors.

6. Prohibited Conduct

You will not, and will not permit any person or third party to:

• share, transfer, resell, sublicense, lease, rent, or provide credentials, seats, or access to an unauthorized person;
• copy, reproduce, modify, adapt, translate, frame, mirror, or create derivative works of the Services or documentation;
• reverse engineer, decompile, disassemble, decrypt, decode, discover source code, or attempt to derive underlying ideas, algorithms, models, or trade secrets, except to the limited extent a restriction is prohibited by applicable law;
• remove or alter copyright, trademark, confidentiality, attribution, security, or proprietary notices;
• bypass, disable, defeat, test, probe, or circumvent authentication, tenant isolation, seat enforcement, usage limits, licensing controls, rate limits, security controls, or access restrictions;
• use bots, crawlers, scrapers, automated extraction, bulk export, or monitoring tools except through documented interfaces expressly provided by SaaS Logic;
• use the Services to build, train, benchmark, market, or support a competing product or service, or to copy the Services’ features, workflows, reports, user interface, or visual design;
• introduce malware, harmful code, unauthorized access mechanisms, or content that interferes with the integrity, availability, security, or performance of the Services;
• enter a mobile number for a person who has not agreed to receive texts, or use any messaging feature of the Services to send unsolicited, unlawful, or marketing messages;
• use the Services unlawfully, to infringe another party’s rights, to harass or harm a person, or in a manner that creates unreasonable risk to people, facilities, systems, or the public; or
• permit a contractor, vendor, affiliate, customer, or other third party to access the Services except as expressly authorized and properly provisioned.

7. Customer Data and Privacy

You retain your rights in data, records, images, videos, work orders, asset information, location information, personnel information, and other content that you submit to or generate through the Services (“Customer Data”). You are responsible for the accuracy, legality, security, and permissions associated with Customer Data.

You grant SaaS Logic the limited right to host, process, transmit, display, secure, back up, and otherwise use Customer Data as necessary to provide, maintain, support, protect, and improve the Services, comply with law, and prevent fraud or security incidents. SaaS Logic may use aggregated or de-identified information that does not identify you or an individual.

You must not submit data that you do not have the right or authorization to use. You are responsible for maintaining appropriate exports and copies of Customer Data. How we collect, use, share, and protect personal information, including mobile numbers and text-message consent, is described in the SaaS Logic Privacy Policy, which applies to every product.

8. SMS / Text Messaging Terms

These SMS / Text Messaging Terms apply to text messages sent by SaaS Logic for any SaaS Logic product. The same terms are published on their own at saas-logic.com/sms.html.

What we send

• Sign-in codes: one-time passcodes to sign in to FacilityView360 and the connected products (two-factor and passwordless sign-in).
• Account notifications: security alerts about your account (for example, a notice that your account signed in with a password), account and service notices, and alerts that you or your organization have turned on in a product (for example work-order, on-call, or vehicle alerts).
• Customer care: replies and updates about support requests you started with us.

We do not send marketing or promotional text messages under this program.

How you opt in

Texting is opt-in. You agree to receive text messages from SaaS Logic when you add your mobile number to your FacilityView360 profile and choose text codes as your sign-in method, when you tap “Text me a sign-in code” on the FacilityView360 sign-in page, when you turn on text alerts for your number in a product, or when you ask our support team to contact you by text. Agreeing to receive texts is not a condition of any purchase; you can always sign in with an emailed code or a password instead.

Frequency, cost and opting out

• Message frequency varies. Sign-in codes are sent only when you request one; notifications depend on your account activity and alert settings.
• Message and data rates may apply, according to your mobile plan.
• Reply STOP to any message to opt out. You will receive one confirmation and no further texts, including sign-in codes, until you reply START. Use an emailed code or a password to sign in meanwhile.
• Reply HELP for help, or contact support@saas-logic.com or (213) 423-7227.

Carriers are not liable for delayed or undelivered messages. Text delivery depends on your carrier and device and is not guaranteed; do not rely on texts for emergencies. You agree to tell us, or remove the number from your profile, if you give up or reassign a mobile number you registered with us.

Mobile numbers and text-message consent are handled as described in the Privacy Policy: we do not sell or share them with third parties or affiliates for marketing or promotional purposes.

9. Third-Party Services and Integrations

The Services may connect to or depend on third-party services, devices, networks, mapping providers, payment processors, communication and messaging providers, wireless carriers, camera systems, hosting services, identity providers, or customer-controlled systems. Third-party services may have separate terms and may change or become unavailable.

You authorize SaaS Logic to exchange information with integrations you enable. You are responsible for permissions, credentials, configurations, licenses, fees, and legal compliance relating to systems you connect. SaaS Logic is not responsible for third-party acts, omissions, outages, data loss, or changes outside its reasonable control.

10. Availability, Changes, and Support

SaaS Logic may maintain, update, improve, modify, add, limit, or discontinue features, products, modules, integrations, or add-ons. Some features may be preview, beta, experimental, or dependent on hardware, network, data, or third-party availability.

Unless a written service-level commitment applies, the Services are provided on an “as available” basis. We do not guarantee uninterrupted, error-free, secure, or universally compatible operation. Support is provided according to the applicable plan, order form, or commercially reasonable practices.

11. Intellectual Property

The Services, including software, source and object code, interfaces, layouts, designs, workflows, reports, documentation, graphics, logos, marks, product names, methods, and improvements, are owned by SaaS Logic or its licensors and are protected by intellectual-property laws. SaaS Logic, FacilityView360, FacilityView360 Twin, CMMS Pro, CMMS Lite, SecureDutyPro, AssetView3D, Ground Pilot GPS, ReturnLink, and related names and marks may be trademarks of SaaS Logic or their respective owners.

If you provide feedback, suggestions, or ideas, you grant SaaS Logic a perpetual, irrevocable, worldwide, royalty-free right to use and incorporate them without restriction or compensation, provided that this does not transfer ownership of your Customer Data.

12. Suspension and Termination

SaaS Logic may suspend or restrict access if reasonably necessary to address nonpayment, a security threat, unlawful conduct, a material breach, misuse, risk to another customer, or risk to the Services. We may terminate an account or subscription as allowed by the applicable order or subscription terms.

Upon termination, your license ends and you must stop using the Services, return or delete restricted materials, and stop using credentials and integrations. Provisions concerning data, intellectual property, restrictions, confidentiality, disclaimers, limitations of liability, indemnification, and dispute resolution survive termination.

13. Disclaimer of Warranties

To the maximum extent permitted by law, the Services are provided “as is” and “as available,” without warranties of any kind, express, implied, statutory, or otherwise. SaaS Logic disclaims warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted availability, accuracy, security, and error-free operation.

You are responsible for evaluating information and outputs from the Services before relying on them, including maintenance, safety, security, compliance, operational, financial, or emergency decisions. The Services are tools and do not replace qualified professional judgment, required inspections, legal advice, engineering review, or emergency response procedures.

14. Limitation of Liability and Indemnification

To the maximum extent permitted by law, SaaS Logic and its members, officers, employees, agents, licensors, and suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, business interruption, or substitute services arising from or related to the Services or these Terms.

To the maximum extent permitted by law, SaaS Logic’s total aggregate liability will not exceed the fees you paid for the affected Service during the twelve months before the event giving rise to the claim, or one hundred U.S. dollars ($100), whichever is greater. You agree to defend, indemnify, and hold harmless SaaS Logic and its representatives from claims, losses, damages, liabilities, and reasonable expenses arising from your Customer Data, your use or misuse of the Services, your breach of these Terms, or your violation of law or third-party rights.

15. General Terms

These Terms and incorporated documents form the entire agreement concerning the Services and supersede prior statements on the same subject. If a provision is unenforceable, the remaining provisions remain effective. Failure to enforce a provision is not a waiver. You may not assign these Terms without written consent; SaaS Logic may assign them in connection with a merger, reorganization, or sale of assets.

These Terms are governed by Florida law, without regard to conflict-of-law rules. Subject to any applicable arbitration provision or small-claims right, the state and federal courts located in Volusia County, Florida have exclusive jurisdiction. Any arbitration or class-action waiver stated in an applicable order or incorporated policy will apply as permitted by law.

SaaS Logic may update these Terms by posting a revised version at this address with a new effective date. Material changes may also be communicated through the Services or by email. Continued use after the effective date constitutes acceptance of the revised Terms.

16. Contact

Questions and legal notices regarding these Terms:

Company

SaaS Logic LLC, operator of FacilityView360 and the SaaS Logic product family

Mail

1750 14th St, Orange City, FL 32763, United States

Email

support@saas-logic.com

Phone

(213) 423-7227