1. What This Covers
This policy applies to subscriptions sold by SaaS Logic LLC, including those bought at the FacilityView360 checkout: FacilityView360, CMMS Pro, CMMS Lite, HotelOps360, AssetView3D and FacilityView360 Twin, SecureDutyPro, Ground Pilot GPS and Time Card, and any other SaaS Logic product whose checkout links to this page. It is part of the Terms of Service.
If your organization has a signed order form, quote, contract or invoice terms with SaaS Logic (for example an annual or enterprise agreement), those terms control where they differ from this policy.
2. Free Trial
New subscriptions bought online start with a 14-day free trial, unless the checkout page says otherwise. You are not charged during the trial. The first monthly charge is made when the trial ends, using the payment method you entered at checkout.
To avoid being charged, cancel before the trial ends (see How to cancel). If no payment method is on file when the trial ends, the subscription ends automatically.
3. Monthly Billing
Subscriptions renew automatically every month until cancelled. Each month is charged in advance, through our payment processor, Stripe, for the products, seats, devices and add-ons on your plan, plus any applicable taxes. Stripe emails a receipt for each charge.
We will give notice before a price change takes effect on your plan. A change applies from your next billing month after the notice.
4. How to Cancel
Email support@saas-logic.com from the email address of an administrator on your account. Tell us the organization name and which products or subscriptions to cancel. We confirm every cancellation in writing by email. If you don't receive a confirmation within two business days, please write again.
- During the free trial: the cancellation takes effect right away. You are not charged.
- After the trial: the cancellation takes effect at the end of the month you have already paid for. You keep access until then, and no further charges are made.
We may ask you to confirm the request if it comes from an address we don't recognize, to protect your account from someone cancelling it without permission.
5. Refunds
Fees already paid are not refundable, and we don't give refunds or credits for partial months, unused time, unused seats or devices, or features you didn't use. This applies when you cancel, reduce your plan, or stop using the service partway through a month.
We will always refund:
- Billing errors: duplicate charges, charges after a confirmed cancellation took effect, or amounts that don't match your plan. Tell us within 60 days of the charge.
- Where the law requires it: any refund that applicable law gives you.
Setup, implementation, data-migration, training and other one-time services are not refundable once the work has been performed, unless your order form says otherwise.
Approved refunds go back to the original payment method, usually within 5 to 10 business days after we issue them. If you think a charge is wrong, please contact us first. We can usually fix it faster than a card dispute.
6. Seat and Plan Changes
Adding seats, devices, buildings or products takes effect when made and is charged as shown when you make the change. Removing seats or devices, or moving to a smaller plan, takes effect at the start of your next billing month. It does not create a refund or credit for the current month.
Setup accounts that SaaS Logic uses to install and configure your service never count as paid seats.
7. Ground Pilot GPS Devices
GPS tracking devices supplied with a Ground Pilot GPS subscription are included with the service and remain the property of SaaS Logic LLC.
- While your service is active: if a device fails through normal use, we replace it at no charge. Contact support and we will arrange the exchange.
- When service ends: return each device within 30 days after your service for that device ends. We will email return instructions with your cancellation confirmation.
- Devices not returned: if a device isn't returned within 30 days, or comes back lost, damaged beyond normal wear, or tampered with, we may charge its replacement cost. We will tell you the amount in writing before charging.
- Installation: wiring or installing a device (OBD-II, direct wire or power-outlet plug) is your responsibility and isn't refundable. Remove devices carefully before returning them.
8. Your Data After Cancellation
Until your cancellation takes effect you can keep using the service and export your records. After that, your data is handled as described in our Privacy Policy. If you need help exporting your data before access ends, ask support before your last paid day.
9. Other Terms
This policy is part of the SaaS Logic Terms of Service. We may update it by posting a new version at this address with a new effective date. A change does not affect a charge made before the change. Nothing in this policy limits any right you have under applicable law.
10. Contact
- Company
- SaaS Logic LLC
- 1750 14th St, Orange City, FL 32763, United States
- support@saas-logic.com